Privacy Policy

This Privacy Policy explains how OptOps.AI Group (“OptOps AI”, “Company”, “we”, “our”, or “us”) collects, uses, discloses, and protects personal information when you access or use our websites, platforms, and services (collectively, the “Services”). OptOps AI is committed to protecting your privacy and handling your personal data in a transparent and secure manner, in accordance with applicable data protection laws.

1. Scope of This Privacy Policy

This Privacy Policy applies to the processing of Personal Data that we collect when you:

• Visit our website (“Website”);
• Use the OptOps AI Referral Platform;
• Use the OptOps AI Cloud Services as a customer or authorized user;
• Communicate with us regarding our products or services by email, phone, in person, or otherwise.

This Privacy Policy does not apply to data that our customers upload or provide to the OptOps AI Cloud Services for processing (“Customer Data”). We process such data solely as a processor on behalf of our customers, and such processing is governed by the applicable Terms of Service and customer agreements. If you have questions about how a customer uses your data, please contact that customer directly.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

2. Controller Information

OptOps AI is the controller of your Personal Data under this Privacy Policy. Where applicable, for customers or users located in India or procuring OptOps AI Cloud Services from India, the controller is OptOps AI, an entity incorporated in India.

3. Interpretation and Definitions

Interpretation

Words with capitalized initials have meanings defined below, regardless of whether they appear in singular or plural form.

Definitions

• You: the individual accessing or using the Services, or the legal entity on whose behalf such individual is acting.
• Affiliate: an entity that controls, is controlled by, or is under common control with a party.
• Account: a unique account created for access to the Services.
• Website: the OptOps AI website identified at the relevant domain.
• Services: the Website, dashboards, and OptOps AI Cloud Services.
• Service Provider: any third party that processes data on behalf of the Company.
• Personal Data: any information relating to an identified or identifiable individual.
• Cookies: small files placed on your device to enhance website functionality and analytics.
• Device: any device capable of accessing the Services.
• Usage Data: data collected automatically through the use of the Services.

Other terms not defined herein shall have the meaning assigned under applicable data protection laws.

4. Personal Data We Collect

4.1 Personal Data You Provide Directly

We may collect the following categories of Personal Data when you use the Services:

• Name and contact details (email address, phone number, mailing address);
• Account credentials (username and password);
• Professional information (employer, designation);
• Payment and billing information;
• Communications and content you submit through forms, messages, or uploads;
• Any other information you voluntarily provide.

4.2 Usage Data

Usage Data is collected automatically and may include:

• IP address, browser type and version;
• Pages visited, time and date of visits, time spent on pages;
• Device identifiers, operating system, and diagnostic data.

4.3 Personal Data from Third Parties

We may receive Personal Data from third-party sources such as referral partners, event organizers, social media platforms, data providers, and publicly available sources, and combine it with information you provide to us.

5. Cookies and Tracking Technologies

We use cookies and similar technologies (such as pixels, tags, and scripts) to:

• Operate and improve the Services;
• Analyze usage and performance;
• Provide relevant content and marketing communications.

We may use third-party analytics tools such as Google Analytics. You can manage cookie preferences through your browser settings or our cookie preference tools, where available.

6. How We Use Personal Data

We use Personal Data for the following purposes:

• To provide, operate, and maintain the Services;
• To manage user accounts and registrations;
• To perform contractual obligations;
• To communicate with you regarding updates, security notices, and service-related information;
• To send marketing and promotional communications, where permitted;
• To respond to inquiries and manage requests;
• To comply with legal and regulatory obligations;
• To protect the rights, property, and safety of the Company and others;
• To support corporate transactions such as mergers or acquisitions;
• For any other purpose with your consent or as permitted by law.

7. Sharing and Disclosure of Personal Data

We may share your Personal Data in the following circumstances:

• With Service Providers performing services on our behalf;
• With Affiliates for internal business purposes;
• With Business Partners for joint offerings or promotions;
• With Authorities when required by law or legal process;
• For Business Transfers such as mergers, acquisitions, or asset sales;
• To Protect Legal Rights or prevent fraud or security issues.

All third parties are required to protect Personal Data and use it only for authorized purposes.

8. Data Retention

We retain Personal Data only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods are determined based on the nature, sensitivity, and legal requirements applicable to the data.

9. International Data Transfers

Your Personal Data may be transferred to and processed in countries outside your jurisdiction. We implement appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy and applicable laws.

10. Your Choices and Rights

You may:

• Opt out of marketing communications at any time;
• Manage cookie preferences through browser or website settings;
• Request access, correction, or deletion of your Personal Data;
• Withdraw consent where processing is based on consent.

Some features of the Services may be unavailable if you choose not to provide certain information.

11. Legal Bases for Processing

We process Personal Data based on one or more of the following legal bases:

• Performance of a contract;
• Compliance with legal obligations;
• Legitimate business interests;
• Your consent, where required by law.

12. GDPR Rights (Where Applicable)

If you are subject to the GDPR, you have the right to:

• Access your Personal Data;
• Request rectification or erasure;
• Restrict or object to processing;
• Request data portability;
• Lodge a complaint with a supervisory authority.

We will respond to verified requests within 30 days.

13. Automated Decision-Making

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects on individuals.

14. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes become effective when posted on the Website. We encourage you to review this Privacy Policy regularly.

16. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: support@optops.ai